Friernbarnet Storage Terms and Conditions
These Terms and Conditions set out the basis on which Friernbarnet Storage provides storage services to customers in the United Kingdom. By making a booking, paying a deposit, signing an agreement, or placing goods into a unit, the customer agrees to be bound by these terms. They are designed to be clear, fair, and practical, and they apply to all standard self-storage arrangements unless otherwise agreed in writing. For the avoidance of doubt, references to “we”, “us”, and “our” mean Friernbarnet Storage, and references to “you” and “your” mean the customer, hirer, or account holder.
These terms are intended to govern the use of storage units, associated access arrangements, payment obligations, termination, and the handling of goods placed into storage. They are part of the legal relationship between the parties and should be read carefully before any booking is completed. If there is any inconsistency between these terms and a separate written agreement signed by both parties, the written agreement will prevail to the extent of that inconsistency. Nothing in these terms affects your statutory rights as a consumer where applicable.
Use of the storage facility is subject to compliance with all applicable laws, regulations, and site rules. Customers must ensure that the items they store are lawful, properly packed, and suitable for storage in a dry, secure environment. We reserve the right to refuse service where we reasonably believe that the proposed storage would create a risk to people, property, the environment, or the operation of the facility.
Booking Process A booking for Friern Barnet storage may be made online, by telephone, or in person if available. The booking process may require you to provide your full name, address, contact details, proof of identity, and details of the goods you intend to store. We may also ask for additional information to satisfy legal, security, or insurance requirements. A booking is only confirmed once we have accepted it and, where required, received any initial payment or completed the relevant documentation.
Before confirming your storage unit booking, you must check that the unit size, access arrangements, and rental period meet your needs. Measurements and descriptions of units are provided in good faith, but you remain responsible for ensuring the space is suitable for your goods. We do not accept liability for a booking being unsuitable where the incorrect size or type of unit was chosen by you, provided the information supplied by us was not materially inaccurate.
You may be required to sign a storage agreement setting out the start date, rental charge, access rules, and any special conditions. The agreement may include a checklist of prohibited goods and a declaration confirming that your stored items are lawful and insured. If you arrange storage on behalf of another person or entity, you confirm that you have authority to bind that person or entity to these terms.
We may decline or cancel a booking at our discretion where there is a legitimate business, legal, or operational reason. This may include concerns about non-payment, unsuitable goods, incomplete identification, suspected fraud, or breach of these terms. Where a booking is declined before the start date, any prepaid sums will be refunded less any non-refundable administrative charges stated at the time of booking, if applicable and lawful.
Payments Rental charges are payable in advance on the dates stated in your agreement. Unless we agree otherwise, you must pay by the method specified at booking or at the start of the rental period. We may accept card payments, bank transfers, direct debit, or other approved methods. Cash may be restricted or refused in accordance with site policy. Failure to make payment on time may result in restricted access, late payment charges, interest, or termination of the agreement in accordance with these terms and applicable law.
All charges are stated inclusive or exclusive of VAT according to the relevant tax treatment at the time of supply. If VAT applies, it will be added at the prevailing rate. We may review and adjust prices by giving you reasonable notice, particularly where the agreement continues on a rolling basis. Any rate change will take effect from the date specified in the notice and will not affect sums already due.
Late payment and collection If any payment is missed, we may suspend access to the unit until the account is brought up to date. Repeated or substantial non-payment may be treated as a breach of contract. You remain responsible for all outstanding storage charges until the agreement ends and the unit is properly vacated in accordance with these terms. Where we incur reasonable costs in recovering overdue sums, we may seek to recover those costs to the extent permitted by law.
Cancellations and Termination You may cancel a booking before the start date, subject to any cancellation policy stated at the time the booking is made. If you are a consumer and the contract was entered into at a distance or off-premises, you may have cancellation rights under the Consumer Contracts Regulations 2013, except where an exemption applies. If you request that the service begins before the end of the cancellation period, you may be required to pay for the service provided up to the date of cancellation.
You may terminate an ongoing storage agreement by giving the notice period specified in your contract. Unless stated otherwise, notice should be given in writing and must be clear enough to identify your account and the date on which you wish storage to end. You must remove all goods, leave the unit clean and empty, and return any keys, access cards, or codes if issued. Charges continue until the notice period ends and the unit is fully vacated.
Our right to end the agreement We may terminate or suspend the agreement immediately where you commit a serious breach, store prohibited goods, fail to pay, provide false information, or use the unit in a way that creates a safety or legal risk. In less urgent cases, we may give notice and an opportunity to remedy the breach where reasonable. If the agreement ends and goods remain in the unit, we may exercise any rights available under the contract and applicable law, including the right to charge continuing storage fees and recover associated costs.
Liability We will take reasonable care to maintain the storage facility and operate it with due skill and diligence. However, except where liability cannot lawfully be excluded, we are not responsible for loss or damage arising from events beyond our reasonable control, including fire, flood, theft, storms, power failure, civil disturbance, or acts of third parties. You acknowledge that storage carries inherent risks and that you remain responsible for protecting your own property through suitable packing, insurance, and security precautions.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where we are legally liable for loss or damage, our liability will be limited to the direct loss suffered and will not extend to indirect or consequential losses such as loss of profit, loss of business, or loss of goodwill. Any claim must be notified promptly and supported by reasonable evidence.
Customer responsibilities You must ensure that goods are adequately packed, labelled where appropriate, and suitable for storage. Fragile, perishable, or moisture-sensitive items should be protected accordingly. You must not use the unit as living accommodation, for business operations that involve visitors or manufacturing, or for any unlawful purpose. You are responsible for keeping your access codes, keys, and account details secure and for informing us promptly of any change in your contact information.
Waste regulations and prohibited disposal Customers must comply with all applicable waste and environmental rules. The storage unit must not be used to abandon rubbish, rubble, household waste, electrical waste, hazardous materials, chemicals, oils, batteries, tyres, gas cylinders, clinical waste, or any other regulated waste unless we have expressly agreed in writing and all legal requirements are met. It is your responsibility to remove all waste generated by unpacking, moving, or clearing your goods. Fly-tipping, illegal dumping, or leaving waste on site may result in immediate termination, recovery of disposal costs, and notification to the appropriate authorities.
You must not store anything that may contaminate the site, cause nuisance, attract pests, or create an environmental hazard. Where waste is lawfully generated in connection with your use of the storage service, you must handle it through an authorised carrier and disposal route. If we have reason to believe a unit contains waste or prohibited material, we may inspect the unit in accordance with the agreement, take protective action, and charge you for any reasonable clean-up, removal, or specialist disposal costs incurred.
Insurance, risk, and condition of goods You are strongly advised to maintain suitable insurance covering the full replacement value of your goods while in storage. Unless we specifically agree in writing to provide insurance as part of the service, any insurance arrangement is your responsibility. We do not act as your insurer and do not guarantee the security or condition of stored items, though we will use reasonable efforts to maintain a secure environment. Goods are stored at your own risk except to the extent damage or loss is caused directly by our proven negligence or breach of contract.
Access and site rules Access to the facility is subject to the opening hours, security procedures, and operational requirements in force at the time. We may vary access arrangements for maintenance, emergencies, or security reasons. You must comply with all instructions issued by staff and must not obstruct corridors, exits, or loading areas. Smoking, open flames, and dangerous equipment may be prohibited anywhere on site. We may refuse access to any person who appears unable to comply with safety rules or who poses a risk to others or to the facility.
Governing law and jurisdiction These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the contract itself will remain subject to the governing law stated above unless a different law must apply by statute. The courts of England and Wales shall have exclusive jurisdiction except where consumer law provides otherwise.
Any delay or failure by us to enforce a right under these terms does not mean that right has been waived. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may assign or transfer our rights and obligations under the agreement where this does not materially reduce your rights. You may not transfer your rights or obligations without our written consent.
General provisions We may update these terms from time to time to reflect changes in law, insurance practice, operational needs, or service structure. The version in force at the time of your booking will apply to that booking, unless a change is required by law or is beneficial to you. Continued use of the storage service after notice of revised terms may be treated as acceptance of the updated version where lawful.
By proceeding with a booking for Friernbarnet Storage, you confirm that you have read, understood, and agree to comply with these Terms and Conditions. You also confirm that all information supplied is accurate and complete to the best of your knowledge. These terms are intended to provide a balanced framework for lawful, secure, and efficient storage arrangements, while protecting both customer interests and the proper operation of the service.